Why this is relevant — Rosenberger automotive coax assemblies share the deviation management process class this thermal imaging program resolved.
A European thermal imaging OEM experienced a critical production halt due to high impedance defects in a micro-coaxial cable assembly used for a beta production series.
- Challenge
- 1296 out of 2000 units of AWG#40 CABLINE-VS 1:1 100mm micro-coax assemblies failed due to high impedance, leading to order cancellation, a demand for refunds, and a major trust deficit.
- Solution
- Halted production immediately and conducted joint technical analysis with the customer's engineering team to identify the root cause (specification definition and testing method mismatch). Updated specifications, provided new test reports, manufactured new samples, and processed a replacement order for the defective units.
- Result
- Successfully resolved the quality complaint, secured a replacement order for the 1296 defective units, and maintained the long-term partnership despite the severe initial defect rate.
- AWG#40
- CABLINE-VS 1:1
- 100mm length
- 1296 defective units out of 2000
- 1296 replacement units

